Legal and contact

Legal info

This is the legal information in compliance with the EU GPSR directive. This information applies to any and all products sold on this website.

Age restrictions: For adults

EU Warranty: 2 years

Other compliance information: Meets the flammability, lead, cadmium, phthalates and formaldehyde level requirements.

In compliance with the General Product Safety Regulation (GPSR), Zero Moment Ltd ensures that all consumer products offered are safe and meet EU standards. For any product safety related inquiries or concerns, please contact us at myynti@zeromoment.fi or write to us Eskolankatu 19 53500 Lappeenranta Finland.

Return policy

Zero Shopping Online is managed by Zero Moment Ltd. All products are fulfilled by Printful. Return policies can be found here. In case of a defective product, send information to myynti@zeromoment.fi. Please note that to expedite the return process, all defective products should be sent to Printful fulfillment center. You can find all relevant fulfillment center addresses based on your location here.

According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

1. the supply of goods that are made to the consumer's specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons.